Shipping policy
This Shipping Policy explains how orders are processed and delivered.
By placing an order with FIFTH, you agree to the terms outlined below. Please read carefully to understand our shipping practices.
For estimated delivery timelines, refer to the Shipping & Delivery page.
Order Processing
Orders are typically processed within 1–3 business days, excluding weekends and public holidays.
Processing time does not include shipping or transit time.
Shipping Methods & Fees
Available shipping options and fees are calculated automatically at checkout based on your delivery address and selected service.
We reserve the right to select the most appropriate courier for your order.
Delivery Timeframes
Delivery timelines provided at checkout are estimates only. Actual delivery may vary due to courier operations, customs clearance, weather conditions, or other factors beyond our control.
FIFTH is not responsible for delays caused by third-party couriers or customs authorities.
International Shipping, Duties & Taxes
International orders may be subject to customs duties, taxes, or import fees imposed by the destination country.
These charges are the responsibility of the customer and are not included unless explicitly stated at checkout.
Shipping Address Accuracy
Customers are responsible for providing accurate and complete shipping information.
FIFTH is not liable for orders delayed, returned, or lost due to incorrect or incomplete addresses.
Lost, Delayed, or Damaged Shipments
If your order is significantly delayed, lost, or arrives damaged, please contact us within 48 hours of delivery (or expected delivery date).
We will assist with investigations and resolutions in coordination with the courier.
Shipping responsibility transfers to the customer once the order is handed over to the courier, except where otherwise required by applicable consumer protection laws.
