FAQ
Quick answers. Minimal drama.
Still unsure? We’ll help — just send your order number if you have one.
How do I track my order status without an account?
Guest checkout orders are tracked via email.
- Order Confirmation = your order is placed
- Shipping Confirmation = your tracking link
How do I request an exchange without an account?
No account needed. Send your exchange request via Contact Us with your order number.
Exchanges are accepted within 14 days of receipt for eligible regular-priced items only. Items may only be exchanged for a different colour within the same product line, subject to stock availability. See our Exchange Policy for full conditions.
Why is my order partially delivered?
Some orders ship in separate parcels (multi-item orders, dispatch timing, or courier routing).
You’ll receive separate tracking links for each shipment. If anything looks missing, send us your order number.
How do I know where my order is shipped from?
Shipping origin can vary based on stock availability. If your order ships in parts, your tracking emails will reflect it.
Want a clean confirmation? Message us and we’ll check.
Why is express delivery not an option for certain products?
Express delivery depends on destination, courier coverage, and shipping origin. Some combinations simply don’t qualify.
Checkout will always show the fastest available option for your cart.
Do you offer refunds?
No. CHAUTFIFTH does not offer refunds.
Eligible regular-priced items may be exchanged within 14 days of receipt for a different colour within the same product line, subject to stock availability.
How do I make an online exchange?
Send us your order number via Contact Us. We’ll confirm eligibility, available colours, and the next steps.
Exchange requests must be made within 14 days of receipt. The item must be regular-priced, unused, in original condition, with tags and original packaging intact. Exchanges are only available for a different colour within the same product line.
Can I amend or cancel my order?
If you need a change, message us as soon as possible.
Once an order is processed for fulfilment, we may not be able to change items, address, or cancel it. If changes aren’t possible, the order will proceed as placed. After delivery, only eligible exchanges under our Exchange Policy apply; refunds are not available.
Why do I see double records on my bank statement?
Sometimes you’ll see an authorisation hold and the final charge separately (especially with debit cards).
Usually it’s still a single payment. If you’re unsure, your bank can confirm the status fastest.