Returns & Exchanges

Exchange Policy — simple, clear, and consistent.

Please review the conditions below before submitting an exchange request.

Request an exchange →

Exchange Window

Exchange requests must be made within 14 days from the date of receipt.

Eligibility

Regular-priced items only. Items must be unused, in original condition, with tags & packaging intact.

Exchange Option

Exchange is only available for a different color within the same product line, subject to stock availability.

Eligibility checklist
To qualify, the item must meet all conditions below. Refunds are not available.
  • Eligible for exchange: regular-priced item, unused and in original condition, with tags & packaging intact.
  • Not eligible: used/worn items, damaged by wear, missing tags/packaging.
  • Promotional / sale items: not eligible for exchange.
  • No refunds: purchases are non-refundable. Eligible items may only be exchanged under the conditions above.
How do I request an exchange?
  1. Contact us via Contact Us with your order number and the color you would like to exchange for.
  2. We will confirm eligibility and stock availability.
  3. Once the item is received and checked, we will process the exchange.

Tip: include photos if the issue is defect-related — it speeds everything up.

Do you offer refunds?

No. CHAUTFIFTH does not offer refunds.

Eligible regular-priced items may only be exchanged in accordance with the exchange policy stated on this page.

Can I exchange for another item or color?

You may only exchange for a different color within the same product line, subject to stock availability.

Exchanges to a different product line or product are not available. If your preferred color is out of stock, please contact us to check other available colors within the same product line.

What if my item arrives defective or incorrect?

Contact us within 48 hours of delivery with photos and your order number.

We’ll verify the issue and arrange an appropriate replacement or exchange. Refunds are not provided.