Returns & Exchanges

Returns & exchanges — clear rules, quick handling.

If you’re unsure, ask first. It’s faster than guessing.

Start a request

Request Window

Submit your request within 7 days of delivery.

Item Condition

Unused, original condition, tags & packaging intact.

Exchange

Subject to stock availability. We’ll confirm options before moving.

Eligibility checklist
If it’s used, worn, missing tags, or missing packaging — it’s usually a no.
  • OK to return/exchange: unused item, original condition, tags & packaging intact.
  • Not eligible: used/worn items, damaged by wear, missing tags/packaging.
  • Promotional / sale items: may be final sale unless stated otherwise on the product/campaign page.
How do I start a return or exchange?
  1. Contact us via Contact Us with your order number + request type (return / exchange).
  2. We confirm eligibility and provide next steps.
  3. Once received and checked, we process refund or exchange (subject to stock availability).

Tip: include photos if the issue is defect-related — it speeds everything up.

When will I get my refund?

Once your return is received and approved, refunds typically reflect within 5–10 business days.

Timing depends on your payment provider (bank/wallet). They’re the final gatekeeper.

Can I exchange for another item or colour?

Yes — as long as the item meets return conditions and the desired item/colour is in stock.

If it’s out of stock, we’ll offer the clean alternative: refund or a different exchange option.

What if my item arrives defective or incorrect?

Contact us within 48 hours of delivery with photos and your order number.

We’ll verify quickly and propose the best fix (replacement/exchange/refund depending on the situation).